Refunds & Transfer Requests

 

Click here to fill out the refund transfer request form, this form can be downloaded and emailed directly to the Recreation Superintendent or dropped off at the Neighborhood Guild or the SK Rec Center. Physical forms are also available at both facilities. 

 

REFUND POLICY   


 One day classes:  

  • No refunds will be issued less than 72 hours prior to the class.   

Multi day or week classes: 

  • Withdrawal from program 72 hours before the first class (excluding weekends and holidays)  receives a full refund less a $5 processing fee. 

  • Withdrawal from program less than  72 hours before or after the first class, receives an 80% refund less a $5 processing fee.  If withdrawal is after the second class, no refund will be issued.


Camps: 

  • If program withdrawal is 72 hours before the first class (excluding weekends and holidays) a full refund less a $5 processing fee will be provided. 

  • If program withdrawal is less than 72 hours before the start of camp, an 80% refund less a $5 processing fee will be provided. 

  • No refunds will be processed once the camp begins unless extenuating circumstances occur and a medical note can be provided. 


Medical:

  • A Doctor's Note must be submitted to the front desk at the Neighborhood Guild or SK Rec Center within 1 week of the program ending for a full refund less a $5 processing fee.

Transfers:

  • We are able to transfer participants within the same course code, if the program codes do not start with the same 3 letters then we cannot accommodate the transfer request.